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Job Summary and Core Activities

  • The Housekeeping Manager is responsible for the operation of the Housekeeping Department under the guidance of the Hotel Manager
  • Responsibilities include yet are not limited to assisting in the hiring, training, discipline and termination of all Housekeeping personnel as well as resolving guests’ complaints or issues in a quick, courteous, efficient manger including the handling of lost, found and missing items
  • The position includes the responsibility of promoting and maintaining a safe and friendly working environment as well as good working relationship with other departments and department managers
  • Supervise the housekeeping staff and all functions of the department under the direction and guidance of the General Manager
  • Assist in cleaning and inspections of room as necessary
  • Complete reports and maintain communication with Front Office with retards to status of guest units
  • Enforce company policy and procedures as part of maintaining Quality Assurance standards at expected levels
  • Order and maintain inventory on unit supplies, linens, laundry, and cleaning supplies with respect to budget
  • Oversee ongoing training of all Housekeeping supervisors and other personnel
  • Maintain proper Guest Relation programs to insure the satisfaction of all guests
  • Prepare daily work schedule for Housekeeping staff
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Hotel Manager to ensure all the Hotels Housekeeping Goals are achieved

Desired Skills & Experience:

Required Qualifications

  • At least 5 year’s experience in the housekeeping of a Resort Hotel
  • Good communication skills
  • Ability to relate and connect with team members
  • Strong English communications skills with conversational Spanish
  • Ability to communicate effectively with guests and team members via phone and hotel electronic communication devices
  • Computer literate
  • High Level of commitment to ensure smooth running of the services provided