Create your own survey with customized forms according to the specific requirements relating to the products and services offered by your establishment.
Comment section allows your customers to enter personal message or opinion about your product and service giving you a different viewpoint that may not be reflected on the feedback form.
Multiple report types can be generated in the system for accurate analysis and better understanding your customer behavior.
The feedback forms can be generated in different languages allowing your customers to give feedback in their preferred language.
iFeedback will automatically send an Email and SMS to the concerned department when a customer gives a negative feedback.
eZee iFeedback is integrated with various social media outlets such as Facebook, Twitter, etc. allowing you to publish the results of the feedback form on your social network page.
Organizations using traditional paper feedback forms come across many limitations some are obvious and some often overlooked. eZee iFeedback can give your organization a complete overhaul which will allow you to collect and analyze feedback from your customers more efficiently and effectively without any disadvantages.
I have been using Absolute PMS with a Channel Manager for some time now at my property, The Pacifico Colonial in Costa Rica. It is my pleasure to say that using the system has been easy and the connection from the OTAs to Absolute via the channel manager is problem free. Whenever I had any queries, the 24 hour support from eZee was always there to solve them. After so many years in the industry, I have yet to come across better support staff.